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Return Policy
At Rumor, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help!
Return Time Frame
Customers can return any items that are not custom-made to their measurements within 30 days of receiving their items. For ready-made items, customers can exchange items within 90 days of delivery.
Condition of Items
To be eligible for a return, items must be unused, unwashed, and in their original condition.
Receipt Requirement
No receipt is required for returns.
Eligible Items
Eligible for Return: Ready-made items
Not Eligible for Return: Custom-made items, used items, and clearance items
Return Process
To initiate a return:
1. Contact our customer service at info@rumortrunk.com to request a return label.
2. Drop the item off at a local shipping carrier.
To initiate a return:
1. Contact our customer service at info@rumortrunk.com to request a return label.
2. Drop the item off at a local shipping carrier.
Shipping Costs
Rumor will cover the cost of return shipping for customers within the US and Canada. For returns outside of these areas, a return fee will be applied based on the region.
Refund Method
Customers will be refunded back to their original payment method once the return is processed.
Processing Time
Returns will be processed within 7-10 business days of receiving the returned items. Refunds will be issued within this period.
Exchanges
Customers have 90 days to exchange unused items in their original condition. Accepted reasons for exchanges include incorrect size or style preference.
Damaged or Defective Items
If you receive a damaged or defective item, we will replace it at no additional charge. Please submit pictures as proof of damage or defect to info@rumortrunk.com. We will provide a pre-paid return label for you to ship back the defective item.
International Returns
Returns are accepted from the US and Canada without any return fee. For returns from other regions, a return fee will be applied based on the region.
Contact Information
For any return or exchange inquiries, please contact us at info@rumortrunk.com.
Thank you for shopping with Rumor! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.
Rumor will cover the cost of return shipping for customers within the US and Canada. For returns outside of these areas, a return fee will be applied based on the region.
Refund Method
Customers will be refunded back to their original payment method once the return is processed.
Processing Time
Returns will be processed within 7-10 business days of receiving the returned items. Refunds will be issued within this period.
Exchanges
Customers have 90 days to exchange unused items in their original condition. Accepted reasons for exchanges include incorrect size or style preference.
Damaged or Defective Items
If you receive a damaged or defective item, we will replace it at no additional charge. Please submit pictures as proof of damage or defect to info@rumortrunk.com. We will provide a pre-paid return label for you to ship back the defective item.
International Returns
Returns are accepted from the US and Canada without any return fee. For returns from other regions, a return fee will be applied based on the region.
Contact Information
For any return or exchange inquiries, please contact us at info@rumortrunk.com.
Thank you for shopping with Rumor! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.